How & when my order will be shipped?
All confirmed & paid orders before by 5:00pm will be packed & send out to appointed courier services on the same day. [Inclusive of Sat/Sun]
All order will be shipped in our own appointed courier services. We deliver our parcel to Peninsular & East Malaysia (Sabah & Sarawak). International shipping is available.
How much is the shipping cost?
(Sabah & Sarawak)
|International||International shipping cost will be subjected to specific country selected and rate.|
Has my order been shipped out yet?
Once your order has been processed and packed, we will provide you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address and message. Please check your Junk Mail in case it’s there!
How much and how long does delivery take?
Due to MCO/CMCO period, do expect a slight delay on delivery time.
For delivery within major cities, it usually takes 1-3 working day to deliver a parcel within Peninsular Malaysia (West Malaysia) areas.
[Excluding Weekends & Public Holidays]
Meanwhile, it takes about 2-4 days to deliver a parcel from West Malaysia to East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area, which may take 4-6 days for delivery.
All orders paid after 5:30pm will be packed & send out to appointed courier services on the next following day.
How can I track my order?
To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
What if the item I received is faulty?
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
We only replace items if they are defective or badly damaged. For more details, please refer to our Return Policy page.
Any item is missing from my order.
Do let us know immediately via email at firstname.lastname@example.org along with your order ID and we’ll get it sorted out for you.
Which address should I ship my order to?
Please filled in your delivery addresses correctly, we are not responsible on any orders delivered to a wrong address written by customers upon purchasing. If you work, it would be advisable to ship to your office address because some postal services operate between 8:30am to 8:00pm on weekdays and 8:30am to 5:00pm on Saturdays. However, if no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest courier service assigned office to you or sent back to us.
We accept Credit & Debit Card, Visa & Mastercards. FPX/Online Banking. E-wallets (Grabpay, TnG Wallet, etc)