Due to hygiene reasons we cannot accept exchange or returns on non-faulty items. Return for refund policy is not applicable if:-
- wrong colour or product choice for purchases made in-store
- a change of mind
- wrong delivery address
- the customer bought them for someone else who doesn’t want them.
- because you don’t like a product
We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual.
Tuty Pout Beauty's cosmetics are extremely unlikely to cause an adverse reaction. Without any known irritants, out own cosmetics have virtually no risk. If you do experience an allergic reaction cease use. Tuty Pout Beauty is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.
Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. Tuty Pout Beauty accepts no responsibility for any reactions caused by the brands Tuty Pout Beauty sells, and does not accept back products for this reason.
EXCHANGES (only if applicable)
We only replace items if they are defective or badly damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have original receipt/invoice.
For any product return to be considered for exchange, repair, credit or refund, the customer must first email firstname.lastname@example.org to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back without emailing us first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit.